Purchase Policy

Our goal at 11th and Bay is to ensure you have a great experience with us. Our purchase policy is designed to provide you with the information you need to have a smooth transaction. Please take a
minute to read the following.

Delivery of Service

By completing your purchase, you acknowledge delivery of service is at 11th and Bay on the date and time of the event you are purchasing. If you are not able to attend the event, please refer to our Refunds section.

If you arrive late to an event or service offered by 11th and Bay, we will make every reasonable attempt to accommodate you and provide the services you have come to expect but cannot guarantee the full experience or quality or the service.

Refunds

If 11th and Bay is unable to deliver the services you purchased, we will refund 100% of your money. If we deliver the services you purchased and you are not in attendance, you are not eligible for a refund. Because of the nature of the events we offer, we often must acquire products or ingredients we don’t typically carry. Therefore, no refunds will be offered within 5 business days of the event. Refunds that are offered will be less a processing fee.

Any event refund request must be made either by email to [email protected] or in writing to 1050 Bay Avenue, Columbus, GA 31901. Communication must be received within the time frame set above.

Gift Card purchases are non-refundable

Age and ID requirements

Frequently we will host events or services that are age-restricted. Please be prepared to present proper ID when attending these events. Failure to provide ID will result in your inability to attend the event.

Above all, our goal is to provide you with excellent service. If you have any questions regarding our policies, please give us a call.